As a Shore Solutions employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
The business' sales teams will be required to contact our customer lead base in certain industries and upsell affiliate products/services, that have been determined by our management. Currently the business is working in the International Moving/Relocations industry. Our sales teams will contact potential customers who are internationally relocating overseas, via a courtesy service follow up call. They will then upsell extra affiliate services during the conversation, for currency transfers, health insurance, banking, flights, electricity/gas/internet connections, real estate and much more.
A SNAPSHOT OF YOUR ROLE
We are looking for an enthusiastic, ‘out of the box’ thinking Outbound B2C Sales Representative/Telemarketer, to generate sales for our affiliates by cold calling or answering requests. It will predominantly be in cold calling. The candidate will be responsible for influencing existing or potential customers to buy products or services.
A successful candidate must be friendly and persuasive. They must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The goal is to promote business growth by expanding the company’s clientele.
Your day could see you:
Cold calling; making multiple outbound calls to potential clients
Answer incoming calls from prospective customers
Use scripts to provide information about product/services features, prices etc. and present their benefits
Be able to not only follow a script, but be comfortable to adlib, improvise or go off-script by thinking outside of the box
Have a bubbly (happy go lucky) or happy personality on the phone calls to customers and have the ability to strike up a conversation about the products and services for sale, or anything else like the destination the customer will be moving to.
Understanding client needs and offering solutions and support
Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
Record the customer’s personal information accurately in a computer system
Creating and maintaining a list/database (ZOHO, CRM, Excel, etc.) of prospective client information
Presenting and delivering information to potential clients
Answering potential client questions and follow-up call questions
Working with sales team when closing sale
Tracking weekly, monthly, and quarterly performance and sales metrics
Building pipelines with channel partners and team members to close sales
Closing sales and working with client through closing process
Ask pertinent questions to understand the customer’s requirements
Persuade the customer to buy by demonstrating how merchandise or services meet their needs
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information
Researching potential leads from business directories, web searches, or digital resources
A BIT ABOUT YOU
Proven experience as sales cold calling B2C role, telemarketer or similar.
Previous experience in outbound call center, inside sales experience, or related sales experience
Proven track record of successfully meeting sales quotas preferably over the phone
Excellent communication and presentation skills
Proficient in English
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Patient and able to handle customer rejection
Comfortable making cold calls and talking to new people all day
Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
Persuasive and goal-oriented
Possesses an energetic, outgoing, and friendly demeanor
Eager to expand company with new sales, clients, and territories
Self-motivated and self-directed
Able to multitask, prioritize, and manage time efficiently
In-depth understanding of company services and its position in the industry
Tenacity to handle rejection and continue on with a positive attitude when reaching next potential client
Knowledge of sales process from initiation to close
Ability to work independently or as an active member of a team
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred
WHAT SUCCESS LOOKS LIKE
High customer satisfaction and efficiency rating.
Excellent feedback from customers.
Achievement of KPIs.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Ambition: Voice and measure your goals.
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Judgement: Make wise judgement calls, putting the team and business at heart.
Leadership: Continuous improvement starts with independent action.
Leverage: Do more with less, master the art of leverage.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City We are open from Monday to Friday, 8am-4pm.
For faster processing, text: QSales(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043
Our sales teams will contact potential customers who are internationally relocating overseas, via a courtesy service follow up call.
