Johnson and Johnson, the world's most comprehensive and broadly-based healthcare company, is hiring for a Global Reporting & Analytics Lead to work on a mid-shift and to be assigned in Paranaque City, Philippines.
Position Overview
The Global Reporting & Analytics team within Johnson & Johnson Consumer plans, architects, executes and validates tools and processes for the organization and its partners. This mission-critical team is governed by cross-organizational processes that enable an outstanding user experience while ensuring a strong dedication to reporting standards and compliance with our regulatory partners. The team is comprised of an Analyst and a Team Lead that work multi-functionally with the regional domain specialists and business partners to implement and coordinate reporting and analytics.
The Reporting & Analytics Lead will coordinate and supervise the day-to-day Reporting & Analytics activities for the Global Consumer Care (GCC) organization at the Global, Regional and Market levels. This role will ensure robust designs, builds and executions using reporting visualization software such as Tableau, QlikView, QlikSense and Microsoft Excel. Programming languages/databases like Visual Basics and Microsoft Access will be used to build and maintain SMART forms and reports. The Lead will ensure the maintenance of reporting templates and data dictionaries to deliver efficient, accurate, consistent and controlled reports and analysis at every self-serve execution. The execution of reports & analysis will be governed by standards and processes facilitating on-time and quality completions. The Reporting & Analytics Lead will prioritize the team's day-to-day workload, distribute the work to the Team (including him/herself) and ensures the timely and quality executions. The Lead will also maintain workflow dashboard metrics for key performance indicators (KPI's) and resource management. In addition, the Lead will own GCC Reporting & Analytics-related procedures, incidences, investigations and corrective actions / preventative actions. The Lead will mentor junior team members.
Key Responsibilities
- Prioritize reporting & analytics workload on a day-to-day basis, ensuring requested reports and dashboards are generated timely and with quality.
- Design, build and execute reports and dashboards.
- Develop and own report templates and solve template issues.
- Collaborate with J&J IT to resolve reporting & analytics application and system integration issues.
- Program and maintain SMART forms and reports.
- Author and own procedures and work instructions governing GCC Reporting & Analytics.
- Own and contribute to GCC Reporting & Analytics-related incidences, investigations and corrective actions / preventative actions.
- Maintain workflow dashboard metrics, ensuring the GCC reporting & analytics group is adequately staffed.
- Enforce alignment of transactional master data to promote report standardization and consistency.
- Capture reporting & analytics demands from users ensuring appropriate prioritization.
Qualifications
- BA/BS in business or technology required
- Minimum 5 - 8 years’ experience in senior roles, leading reporting & analytics developers
- 5 years’ experience in Visual Basics programming
- 5 years’ experience in database administration (Oracle, SQL Server and/or MySQL)
- Solid understanding of data management systems, contact management systems
- Experience supporting contact centre operations a plus
- Strong customer service orientation, creative and positive problem solver
- Strong analytical skills with the ability to pinpoint problems in data records based on analysis
- Strong leadership skills to direct individuals in the context of project related activities
- Excellent written and verbal communication skills
- Demonstrated critical thinking skills
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Primary Location
Philippines-National Capital-Manila- Organization
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
Quality
Requisition ID
2005815313W
