L3 Application Support

As a member of Delivery & Integration Service, the Deployment Engineer is responsible for the successful installation and deployment of IT Europe applications in production & non production environments. The Deployment Engineer will also provide technical support and troubleshooting to end users and Project Managers. He/she will be in charge of:
Configuration and applications deployment (Order Management, Manufacturing, Billing, Reporting, Web applications)
Analyze and troubleshoot deployment issues in a timely manner. Capacity to raise clear issues/problems to developer or to dedicated teams for resolution
Recommend deployment process improvements (analysis, automation, procedures) in order to improve deployment service quality
Assist in deployment plan
Provide Level 2 technical support on non production European applications (Order Management, Manufacturing, Billing, Reporting, Web applications)
Users right management
Bachelor’s Degree in an IT or related field
At least 3 years experiences in Development or deployment engineer position
Devops certified is a plus
Customer oriented
Cross-platform (windows servers, WebApp…) experience and the expertise to identify and resolve issues or raise them to dedicated teams
Capacity to analyse and be structured
Good procedures writer
Good skills in development
Ability to work independently yet within Delivery and integration service guidelines
Windows Server (mandatory)/Linux (option)
Web application servers (Microsoft IIS) (mandatory)
Cloud solution knowledge : AWS, Azure … (optional)
Development tools knowledge: Microsoft C# (optional)
Script languages : Powershell (mandatory)
Database: Microsoft Sql, Sql Query (mandatory)
File transfer protocol: FTP, Shares or any other solution (optional)
Microsoft TFS tool solution will be a plus (optional)
ITIL certified : Request / Incident / Problem / Knowledge management / Change
Language : English fluent