L2 Technical Support

L2 Technical Support
Company:

Innovantage


L2 Technical Support

Details of the offer

Job Description:
Monitoring of Aiah Systems Monitoring of scheduled jobs in the environment Run diagnostics of Problems/Issues/Defects Setting Severity Levels to Problems/Issues/Defects Ownership of Problems/Issues/Defects Ticket until Resolution Problems/Issues/Defects Analysis Follow-up and Resolve Problems/Issues/Defects within SLA Workaround, Corrective Fixes, Removal of Data Errors Regular Reporting on Open/In Progress/Resolved Tickets Minimum Qualifications:
Practical experience working in an Agile/SCRUM development environment, with an understanding of what works and what doesn’t in a professional-services setting An understanding of what it means to wear different hats in a small, dynamic team environment, and a willingness to jump in and help wherever needed. Experience working in an Agile Environment Strong communication skills for the non-technical team to understand issues and resolutions Preferably with Technical Background At least 1-2 years experience


Source: Kalibrr


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements

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