Korean Medical Helpdesk

Company Profile: An american healthcare company that serves 150 countries globally to promote best healthcare across all ages and is present more than 100 years in the industry. It is one of the leaders in providing innovative healthcare solutions to make life easier.

Position: Korean Medical Helpdesk
Industry: Pharmaceutical company
Location: BGC, Taguig City
Salary: 55,000 - 60,000
Work Schedule: Dayshift/Midshift | Weekends off

Benefits:
? Free shuttle services
? HMO and Life Insurance
? Sick leave, Vacation leave
? Dental Insurance
? Seminars and online resources about health related topic
? Fitness events
? Retirement Plans
? Recreation And Sports Activities

Requirements:
? Native Korean fluent in English currently in the Philippines
? Filipino who can speak Korean language
? Graduate of any Bachelor’s Degree related to medical - Nursing, Medical Transcriptionist, Healthcare etc.
?With experience in Customer complaints management is a must
? With experience working in clinical/medical environment or customer facing role is required
? Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook

Responsibilities:
? Handle medical related inquiries and ensure to address in a professional manner
? Deliver first level support in providing resolution of customer complaints/inquiries
? Manage to keep all the complaints and inquiries documented and information are accurate
? Ensure to provide resolution to clients that is within the company’s standard procedures
? Participate in sharing new ideas and innovation to develop the areas of expertise of the company

Recruitment Process:
? Initial Interview with Filipino Recruitment Manager
? Behavioral Interview
? Final Interview with counterpart
? Job Offer