Jr It Service Desk - Bgc & Quezon City

**Job Qualifications**:

- At least 6 months -1 year related experience
- Graduate of IT or computer related course
- Good knowledge of the IT hardware and software
- Excellent written and spoken communication skills
- Organizational skills and ability to multitask
- Polite, calm and clear telephone manner
- Excellent problem-solving skills
- Patience and perseverance

**Responsibilities**:
1.
Receives and handles requests for service, following agreed procedures.
2.
Promptly allocates calls as appropriate.
3.
Logs incidents and service requests and maintains relevant records:
4.
Identifies and classifies incident types and service interruptions
5.
Records incidents cataloguing them by symptom and resolution
6.
Acts under guidance to record and track reliability data for your services
7.
Systematically interprets user problems and identifies solutions and possible side effects.
8.
Uses experience to address user problems and interrogates database for potential solutions.
9.
Escalates complex or unresolved incidents.
10.
Records and tracks issues from outset to conclusion.
11.
During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
12.
Responds to common requests for service by providing information to enable fulfilment.
Promptly allocates unresolved calls as appropriate.
13.
Maintains records, informs users about the process and advises relevant persons of actions taken.
- Willing to be assigned both in BGC and Quezon City.
- Willing to work in a shifting schedule.
**Benefits**:

- Company Christmas gift
- Health insurance
- Life insurance
- Promotion to permanent employee

Schedule:

- Shift system

Supplemental pay types:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Marikina City: Reliably commute or planning to relocate before starting work (preferred)