Japanese Travel Specialist | B2B (Sykes - G1)

Summary:
As a Japanese Customer Service Representative, you are expected to provide professional and efficient customer support via phone, emal and/or chat.
Responsibilities:
Accept inbound calls and handle customer's product/service inquiries and concerns
Demonstrate a strong customer service orientation and takes responsibility for follow-up to ensure customer's needs and expectations are met
Determine appropriate action to be taken on customer's behalf on prescribed resolution procedures

Qualifications:
High School/Senior High School Graduate
Can speak, read and write in Japanese/Nihongo - Kanji, Hiragana and Katakana
Keigo Experienced
Speak and understand English
Willing to work on shifting/night schedule
For foreign applicants, tourist visa must be valid for at least one (1) month and passport should be valid for more than one (1) year
Willing to work in Glorietta Makati

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