**Company Profile**:
**This Healthcare Company originated in America.
They are experts when it comes to Nutrition, pharmaceuticals, and diagnosis.
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Position: Japanese Technical Support for Medical Devices (Willing to Work Onsite)
Industry: Pharmaceutical Company
**Salary**: Highly Negotiable
Location: BGC, Taguig
Schedule: Dayshift, Mid Shift*
*Work Set-up: Work Onsite
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**Benefits**:
- HMO and Life Insurance
- Sick leave, Vacation leave
- Dental Insurance
- Seminars and online resources about health related topic
- Fitness events
- Retirement Plans
- Recreation And Sports Activities
- Free Lunch
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**Requirements**:
- Open for Japanese National, Filipino-Japanese or Filipino grew up in Japan fluent in Japanese (oral and written) with good communication skills in English
- Japanese N1-N2 Passer or Level (JLPT certificate not required)
- Graduate/Undergraduate of any course (3rd year)
- With or without experience in BPO
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**Responsibilities**:
- Monitor and respond quickly to incoming requests from Japanese clients or customers related to medical devices issues.
- Provide first level support in basic troubleshooting across the designated product range by analysing customer concern and asking the appropriate questions to support the resolution.
- Documenting concern and inquiries using the appropriate guidelines and procedures
- Evaluate and identify opportunities to drive process improvements that may positively impact team performance and customer experience.
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Recruitment Process: *
*1.
Initial English Interview over the phone
2.
Written Assessment via Skype (Video Monitoring)
3.
Video Skype interview with Team Lead and Manager
4.
Verbal Assessment w/Nihongo counterpart *
*5.
Job Offer
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**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Anniversary bonus
