**Company Profile**:A BPO leading provider of cloud contact center software.
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**Position: Japanese Technical Manager**
**Industry**:IT Company**
**Location**:Mandaluyong**
**Salary: Highly Negotiable**
**Work Schedule: Night Shift (US Time)**
**Benefits**:
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
**Requirements**:
- JLPT N1 - N3 Passer / Level
- With 3 - 5 years experience in Project Management roles.
- 3 years in a software support role
- Solid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model.
- Experience in contact centre objectives, methodologies, tools & operations, contact centre reporting and KPIs.
- Experience in technical writing and documentation
- Willing to travel to client sites as required; able to work outside standard business hours.
**Responsibilities**:
- Provide excellent account management, project management and technical
- clients who have enrolled in TSM & TAM Services
- Articulate the value of services, products and concepts through presentations, demonstrations and open discussion with clients.
- Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.
- Understanding of CRMs such as Salesforce, NetSuite, Leads 360 (Velocify), Oracle Service Cloud (RightNow), etc.
- Understanding of WFM/WFO Solutions such as Verint, CSI, Calabrio, NICE, etc.
- Knowledge of network troubleshooting tools such as Wireshark or Pathview.
**Interview Process**:
- Paper screening
- HR Initial Interview
- Panel Interview
- Final Interview
How to apply:
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)