Japanese Service Desk Agents (Japanese It Company)

Company Profile: An IT Company that Offers a wide range of software products and services.

Position: Japanese Service Desk Agents
Industry: Japanese IT Company
Location: Cebu City
Salary: Negotiable
Work Schedule: Dayshift

Benefits:
• Pioneering account in Cebu City
• Competitive salary package.
• Career Advancement

Responsibilities:
• Provide service desk service via email, chat and call
• handling the resulting incidents or Service Requests
• diagnose and resolve hardware and software problems that arise as quickly as possible
• Responsible for initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.
• collecting information through a customer conversation, accessing support tools, and additional support staff.

Requirements:
• Filipino who can speak Japanese
• Japanese Level 1 or Level 2
• Very good communication skills (verbal & written)
• Can do multitasking
• Service Desk capability (call and email handling skills)
• Knowledgeable in Microsoft Office and Desktop Support
• Experience in Incident and Service Request Management
• Handled Level 1 Technical Support or Service desk (basic customer issues)

RECRUITMENT PROCESS:

• Initial Interview
• Assessment
• Interview with Filipino Manager
• Client's Interview with Japanese
• Job Offer