Japanese Quality Management Specialist In Shared Services Company

Company Profile: The largest food company in the world. Included in Fortune 500 companies around the world. A swiss company. It operates as Shared Services company. Their major products are milk, ice cream, cereals, coffee and any food found in Filipino household.

Position: Japanese Quality Management
Industry: Shared Services
Location: Bulacan (20 mins from SM North)
Salary: P 80,000 – P 100,000 (negotiable)
Schedule: Monday to Friday (Dayshift)

Benefits:
• 14th month pay
• 14 Day Vacation Leave
• Life insurance
• Pension
• HMO covered all dependents
• Free dental check ups
• Free use of the gym
• Educational support
• Miscellaneous allowance (P10,000)
• Bonus and incentives

Requirements:
• Native Japanese or someone who has near native proficiency in Japanese language
• Has good English communication skills
• Bachelor’s degree in Finance/Accountancy or any related course
• Experience in process improvement methodologies preferred
• Knowledge in SAP an advantage
• Preferably have a thorough understanding of the Service Level Agreements
• Able to work on computer applications such as MS Word, Excel and PowerPoint

Responsibilities:
• Perform internal quality audit in accordance to SLA requirements and standard audit procedures for Order to Cash process
• Provide feedback to Operations on quality of service as supported by service level performance reports on defined SLA to ensure compliance to Standard Routines
• Manage and prepare periodic SLA reports for Operations to identify quality issues
• Manage feedback monitoring process and follow-ups on any specific action plans identified to address gaps on operational processes
• Collaborate with Operations on establishing effective process controls to manage the risks involved on various operational processes and issues
• Initiate and facilitate periodic SLA reviews with Operations to calibrate on the overall operational performance and program/process changes promoting continuous improvements on service delivery processes
• Lead and/or support process and service level improvement initiatives through data analysis and identification of relevant measures for Operations