It Trainee - Fresh Graduate

**RESPONSIBILITIES**:

- Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
- Diligently attends to assigned tickets and provides support within the specified SLAs.
- Regularly updates on the status of assigned service request or incident.
- Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.
- Responsible in formatting/cloning of PC, Desktop, Laptops.
- Network connection configuration, testing and basic troubleshooting.
- Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).
- Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.
- Performs other relevant tasks that may be assigned from time to time.
**QUALIFICATIONS**:

- Must have at least 6 months IT related experience.
- A graduate of BS in Information Technology, Computer Science, Computer Engineering or other related courses.
- Has technical knowledge of operation and functioning of Windows Operating Systems.
- Proficient in hardware/software installation troubleshooting/repair of desktop.
- Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.
- Has knowledge of basic networking concepts, client-server architecture, knowledge of antivirus, server software/hardware setup and backup.
- Fast learner and can able to easily grasp new technologies, software/hardware and IT concepts.
- Capable of following different procedures as per client requirements.
- Can communicate and track IT activity thru with remote back-end teams.
- Good communication, technical, analytical, problem-solving, and leadership skills.
- Maintain IT equipment inventory and documentation.
- Amenable to work in shifting schedule.
**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: From Php12,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Shift system

Supplemental pay types:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)