It Technical Support Engineer

Technical Support Engineer - BGC, Makati, Ortigas

Provide incident and request management support to all end user devices.
(Desktop, Laptop, Monitor, VPN, Printers, Scanner).
Experience in Windows & non-Windows Operating environment

Determine and execute system reconfiguration needs.
Establish end user service level agreements.
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
Supervise complaint ticketing system and follow timely resolution of all work orders.
Demonstrated ability to provide user support by means of remote

access tools.
Provide status update to the ticketing tools in a timely manner.
Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.
Requirements: Language(s): English
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified