It Support Engineer

EXCLUSIVE NETWORKS
|
Introduction
Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.
Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit

.
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.
DUTIES AND RESPONSIBILITIES
|
About the role
Th
e
IT Support Engineer
is needed to
assist
with but not limited to maintenance and configuration of our internal
infrastructure
such computer systems,
servers
and network infrastructure. You will install hardware and software
on endpoints or mobile devices
and continuously improve and keep up with the IT business needs of our organization. You will need to actively resolve problems and issues with computer
, mobile
devices
and other
systems to limit work disruptions within the company
locally.
Business
continuity approach
at all times
.
Working with the wider team to
unify and simplify solutions for all regions
, embrace IT modernization through tools to boost employee productivity
.
You will report to the
Global Helpdesk Manager
.
As
a
IT Support Engineer
, you will:
Drive the change from individual services to unified and simplified solutions to all regions, converting to modern workplace environment.
Support modern technologies for
all offices locally
and
globally
including remote
.
Continuously
assess and improve the
support
services we offer to our business units in line with their regional requirements and our global scale
.
S
upport the day-to-day operation of all technology or telecommunication devices (hardware, software, network
–endpoint related
, internet
–endpoint related
, and phone) across our IT Service Management (asset, incident, problem, and change management)
Continuously evaluate current configurations and improve where needed.
Ensuring
accurate
and
timely
resolution of incidents and requests in line with Service Level Agreements (SLAs).
Actively promote excellent customer service for all front-line service delivery, constantly seeking ways to improve customer experience and satisfaction.
QUALIFICATIONS AND EXPERIENCE
|
About you
The
IT Support Engineer
:
Degree in relevant IT field or have equivalent professional experience.
Minimum
1 year of relevant work experience.
You have good knowledge in the areas of Windows and Macintosh clients.
Experience and understanding of Intune and
Jamf
for device management and deployment.
Strong knowledge of Office 365 administration and troubleshooting.
Good understanding of Active Directory, including managing user accounts and permissions.
Knowledge of networking concepts, including DNS, DHCP, and connectivity across wired and wireless networks
Experience in user remote support.
Mobile device
support
and
understanding of
deployment.
Ability to document processes.
Excellent
organisation
skills.
Ability to work within a fast-moving team.
Excellent communication skills both written and verbal in English
High level
of attention to detail.
Collaborative working but prepared to make decisions.
WHO ARE EXCLUSIVE NETWORKS?
|
Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website
.
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please
click here
to review our Diversity and Inclusion Policy for further information.
We care about your data: please
click here
to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.
Our benefits include:
Annual Leaves
Sick Leaves
HMO
Employee Assistance Program
If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.