It Support Engineer

Company Description Evolution is a market-leading Swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on Nasdaq Nordic (EVO).



Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.



Across our 40+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT support, Facility & Studio build as well as support services.  Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.



Evolution Cebu entered the market in 2025 with the aim of becoming one of the biggest and best employers on the market.



Are you open for new opportunities? Are you willing to gain new interesting experience? Ready for challenges? So, we are looking for you.

Job Description First/Second line IT support for company internal users and contractors.Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipmentConfiguring, administering, and updating Windows, MAC, and Linux operating systems on user devices.Managing user device environment using user device management tools.Creating and managing user accounts in OKTA, AD, Azure AD, o365, and other systems.Physical network-related tasks (patching, device installation, ports assignment).Server and network equipment installation and maintenance, cable patching in data centers and server rooms.Keeping an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.Working closely with the facility and security teams to resolve security issues.Constant development and improvements of local IT infrastructure.Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardwareAccounts management.Providing IT assets management according to internal procedures.Providing service/system operations and regular/ad-hoc maintenance to ensure fulfillment of service availability and security requirements.Providing accurate service/system metrics data and reporting on service/system availability, capacity, and security.Timely issues resolution, escalation to third-party suppliers, and problem analysis and resolution.Provisioning system updates and deployments according to respective internal procedures.User request fulfillment according to established SLAs.Performing other duties, as asked by the manager, which are related to this position or IT infrastructure. Qualifications Bachelor's degree in Information Technology or a related technical field;Minimum of 2 years of relevant work experience;Proficient in English at B2 level or higher (independent user);Strong knowledge of IT hardware and software systems;Demonstrates a high level of responsibility and reliability;Ability to accurately execute tasks and follow management directives;Capable of working both independently and collaboratively within a team. Additional Information Health insurance;Outstanding experience in an international environment.