It Support Engineer

Job Description:
Since launch in April 2013, our user base has grown exponentially, amassing over 15 million users in over 100 languages, making us one of the fastest-growing technology companies in the world. As of today, we've achieved profitability as well as a $2.5billion valuation, comfortably setting us up for the next stage of growth.


Canva is seeking an enthusiastic IT Support Engineer to ensure the reliability, security, and resiliency of our systems, hardware, and platforms which support Canva's internal business operations. As we grow past 200 employees in Manila, we need to ensure our offices, tools, and systems enable all Canva employees to do their best work.


Responsibilities


Support and troubleshooting Canva hardware and devices – laptops, networking, video conferencing Administration of cloud-based tools and internal applications Provisioning and management of Canva assets Provide desktop support to end-users – troubleshooting laptops, peripherals, and applications Support configuration activities, planned outages, and security initiatives Perks and Benefits


Competitive salary, plus equity options In-house chefs that cook delicious breakfast and lunch for us each day Sponsored social clubs and team events Fun and quirky celebrations Please answer this question in the ‘Additional Information’ section below:


Do you have experience supporting Linux and/or MacOS X operating systems? Minimum Qualifications:
Previous experience in a Level 2 (L2) support engineering capacity Experience supporting and troubleshooting Apple Products, Devices, and Services; MacOS X and Linux Operating Systems Experience administering Google Suite and Atlassian Products (Jira, Confluence, etc.) Experience managing video conferencing applications and hardware Strong verbal and written communication with pedantic documentation and organizational skills A strong customer-focused attitude and demeanour; at-home in an environment where things move very quickly