It Staff

Job Description:
Responsible for attending and assisting end-users/ employees’ queries and complaints concerning computer/desktop problems. Prepare workstation for newly hire including hardware and software installation Verify functionality of hardware and software components Assist in the procurement of supplies, equipment, and other materials as needed. Follow all instruction regarding IT matters Prepare reports and documents, administrative forms relevant to office-based workflow including IT-equipment incident report for pc-troubleshoots. To have a systematized ticketing system for repair and maintenance services / request. To update the physical inventory stickers / tags to all office and IT equipment including furniture. Network troubleshooting and Configuration [Patch Cable and Network Wiring] Hardware / Software troubleshooting and configuration Minimum Qualifications:
Skills in Ticketing System, Networking Layout and Knowledge in ITIL, is an advantage Possess basic IT troubleshooting knowledge and skills Ability to manage multiple tasks Strong organizational skills and a heightened sense of responsibility. Smart, highly analytical and must be keen to details Complies to Information Security and Data Privacy guidelines Team player. Must be physically and mentally fit Hardworking, adaptable, and capable of performing independently. Ability to meet deadlines and manage stress effectively. Preferences Hardware and software troubleshooting skills. (win10/Linux) A good understanding of networks, electronics, operating systems and software applications. - Experience delivering ITIL-compliant service delivery standards. - Excellent interpersonal skills - Willing to work after working hours 5pm onwards and weekends if needed.