It Service Desk

**Key Responsibilities**:

- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to higher level within organization.
**Key Requirements**:

- **At-least 1 year complete or graduate of any field.
**
- Must have at least 18 months BPO experience in doing technical support or service desk.
**Working knowledge on Windows, Mac, ITSM, Network, Application and Infrastructure.
**
- Experience on Ticket Analysis and understanding issue trends.
- Excellent interpersonal, communication and analytical skills.
- Ability to multi-task in a fast pace environment and must be willing to work on shifting schedules and be assigned in BGC

**Salary**: Php22,000.00 - Php33,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)