Answer and resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365.
- Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal.
- Demonstrate a highly developed sense of integrity and commitment to customer satisfaction.
- Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems.
- Adhere to a strongly regimented schedule (start/end times, lunches, breaks, non-production time, etc.).
- Anticipates customer needs and proactively identifies solutions.
**Qualifications**:
- College Graduate
- At least 1 year of ITSD experience or;
- At least 2 years of solid TSR experience
- Amenable to work onsite
- Can start ASAP or July or every Thursday!
**Offers**:
- 35,000 - 45,000 Package
- 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
- Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.
- Work-Life Balance (Discounted Gold's Gym / Anytime Fitness Membership, Happy Payday events, Marathon, Clubs, etc.)
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Holidays
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
- Bonus pay
- Performance bonus
Application Question(s):
- Can you work onsite?
**Education**:
- Bachelor's (required)
**Experience**:
- IT Service Desk: 1 year (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)