It Service Desk Analyst

**Requirements**:
Bachelor's degree holder 3+ years of production support analyst experience in a work environment 4+ years of experience using enterprise ticketing systems like Zendesk, Freshdesk, Salesforce, ServiceNow etc.
Experience with Scrum/Agile methodologies and release process Experience with Jira or equivalent tool Experience with Confluence or equivalent tool Extensive experience working closely with Developers and QA.
**Work Set Up**:
Ideally the workday would run from roughly 5:00 PM to 2:00 AM (PH time) to maximize the overlap with European and US Eastern Time work hours.
1st six months: On-site reporting in Mall of Asia area, Pasay City.
After six months: Hybrid working arrangement based on work requirements.
**Salary**: Up to Php40,000.00 per month

Schedule:

- Evening shift

Ability to commute/relocate:

- Manila: Reliably commute or planning to relocate before starting work (required)