Description:
The IT Project Manager is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed
Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues
Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log
Ensures resources are assigned to project & monitor commitment
Ensures change control is executed throughout project
Identifies, documents, and understands project dependencies
Identifies key stakeholders who participate in project scope definition
Tracks actual project costs, identify variances, and reforecast project costs as needed
Measures project management performance against standards
Ensures appropriate project staffing levels
Establishes project communication needs and create project communication plan
Requirements:
Qualifications:
5-8 years of experience
Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations
Working knowledge of call center Technologies including systems, technologies and system work practices
Knowledge of HR policies and procedures
Knowledge of Call Center industry
Previous customer service management experience within a call center setting
Tertiary qualifications desirable
Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail
Education:
Bachelor’s degree/University degree, Computer Science/Information Technology or equivalent experience
Required skill(s): C# Programming Language and Net Application Framework
Applicants must be willing to work in Bonifacio Global City,Taguig
Full-Time position(s) available
*This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
