It Helpdesk Analyst

JOB DESCRIPTION:

- Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
- Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
- Use of screen sharing and remote control tools to properly vet, collect, and evaluate the customer's reported issue.
- Properly ticketing all customer requests with detailed information regarding the issue reported.
- Help Desk Analysts are expected to provide accurate, descriptive, and complete information in all ticket
- Maintain a regular and reliable level of attendance.
QUALIFICATIONS:

- High School Diploma or equivalent.
- Strong verbal, written and typing skills.
- Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Help Desk Analyst's success.
- Dependable team player who works collaboratively.
- Ability to act independently and make decisions within scope of the position's responsibilities.
- Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until permanent resolution can be found.
**Salary**: Php20,000.00 - Php40,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

Shift availability:

- Night Shift (required)