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It Helpdesk Analyst

It Helpdesk Analyst
Company:

(Confidential)


Details of the offer

JOB QUALIFICATIONS
• Hold a degree, preferably in Computer Science or Information Systems or have equivalent relevant work experience.
• 1-3 years of experience of working in application support (SAP®, Salesforce™) and using ServiceNow™ as ITSM tool.
• Ability to communicate effectively with partners in IT and in customer service organizations
• Ability to work in a globally distributed team environment, liaising with on-site teams and customers
• ITIL foundation certified or experienced working in an ITIL environment
• Flexibility in working hours
• Excellent English written and verbal communication skills.
DUTIES & RESPONSIBILITIES
• Ability to engage with clients and understand their requirements and issues.
• Investigation and resolution of support issues.
• Responding to and resolving functional support queries within agreed time limits.
• Problem analysis, investigation work and following instructions to repair a fault.
• Classification, management and escalation of support issues.
• To carry out other support duties that may be required.
• To attend training to develop appropriate knowledge and skills.


Source: Fastjobs

Requirements

It Helpdesk Analyst
Company:

(Confidential)


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