Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements Troubleshoot and resolve application issues, maintain and update technical support documentation Handle asset management, maintain inventory and liaise with vendors Manage IT infrastructure, system monitoring and reports Implement and monitor office IT security and antivirus Other duties include performing first level troubleshooting and support for scheduled server backups Minimum Qualifications:
Diploma or degree in Computer Sciences, Information Technology or a related field preferred In-depth knowledge of computer hardware, software, and OS (Windows and macOS) Hands-on experience in Windows server administration and basic knowledge in Linux server administration Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals Professional Qualification - Microsoft Certified/CCNA is a plus Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus Competent at documenting standard/applications operating procedures Ability to cover after-office hours and weekend support if there are any infrastructure issues Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment Has passion for technology and wants to make a difference with technology solutions Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills
Graduate of any Computer / IT related course; Computer knowledgeable (basic troubleshooting, parts etc.); With good communication skills; Customer service...
Published a month ago
IT Support - Doing Helpdesk functions for local employees, handling PC-related issues, Networking, and Installation supports
Published a month ago
• Provide 2nd Level of support for desktop computer systems and network problems • Create accounts for new and existing employees such as domain account, email...
Published 22 days ago
Job Description: 1. Handle technical concerns from users relating to the financial software use and functionalities. 2. Raise call tickets and see through...
From Aces Call Center Jobs Inc. - National Capital Region
Published 18 days ago