It Helpdesk

It Helpdesk
Company:

Shopee


It Helpdesk

Details of the offer

Job Description:
Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements Troubleshoot and resolve application issues, maintain and update technical support documentation Handle asset management, maintain inventory and liaise with vendors Manage IT infrastructure, system monitoring and reports Implement and monitor office IT security and antivirus Other duties include performing first level troubleshooting and support for scheduled server backups Minimum Qualifications:
Diploma or degree in Computer Sciences, Information Technology or a related field preferred In-depth knowledge of computer hardware, software, and OS (Windows and macOS) Hands-on experience in Windows server administration and basic knowledge in Linux server administration Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals Professional Qualification - Microsoft Certified/CCNA is a plus Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus Competent at documenting standard/applications operating procedures Ability to cover after-office hours and weekend support if there are any infrastructure issues Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment Has passion for technology and wants to make a difference with technology solutions Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

Requirements

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