Job Description:
Specific Duties & Responsibilities Manage and develop technological systems: Be the Subject Matter Expert for all things API, includes but not limited to integrations, documentation and use cases. Create and review relevant design documentation, testing, training, and post-deployment assessments. Audit to identify problems, prioritise, and arrive at possible solutions, includes but not limited to combing through communications to review and improve existing workflows, pro-actively spot issues and trends, and communicate those to the appropriate groups. Develop compelling customer-facing information utilising integrated services to enhance our business transparency and connection with our customers. Assist clients with all aspects of our Business Intelligence tools and API integrations. Manage client-facing dashboards to ensure accurate, timely and relevant information is available. Work effectively within the Team: Work closely with the Operations Manager to develop and maintain excellent internal systems integrations to improve the efficiency and purity of information. Establish and maintain active and constructive relationships with other team members in the organisation. Engage with service and management teams in software development discussions to create/improve our systems. Assist non-technical users in potential outcomes that can be achieved using our various systems. Receive and execute incoming work in a timely and accurate manner. Plan and prioritise work effectively with good internal and external communication to ensure a ‘no surprises’ approach to all delegated tasks Process Management & Administration: Accurate use of all company systems. Implementation of appropriate Policies & Procedures as and when required. Customer Service: ‘Raving fan’ service to clients that is highly responsive. General Duties & Responsibilities Be punctual and work the hours and times specified. Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard. Support and help develop a positive workplace culture. Demonstrate excellent interpersonal communication skills. Responsibly manage all business resources within accountability levels. Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business. Comply with all employment obligations. Promptly undertake to complete all reasonable and lawful instructions and directions given. Serve the business in good faith, promoting and protecting the business's best interests. During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfillment of the duties, responsibilities, obligations, and instructions related to employment. Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace. Minimum Qualifications:
Skills, Experience & Education Essential:
Degree in Computer Science or Business Information Systems or 3+ years working in a technical role with APIs. 3+ years experience in a technical role where there was direct contact with customers, programmers and/or product professionals Extensive experience in using APIs and web services to integrate systems, including Office 365 (specifically SharePoint, Flow and PowerApps) Excellent verbal and written communication skills, strong troubleshooting, problem-solving, and analytical ability. Attention to detail and job accuracy. Ability to deal with complex and challenging client issues. Self-motivated and self-managing. Ability to multi-task. Capability to perform in a high-pressure working environment. Ability to manage confidential information. Ability to understand and articulate technical concepts and derive solutions. Desired:
Experience supporting enterprise business systems. General networking knowledge. Knowledge and experience working with web services. Project management skills and experience.
