Design and write storyboards to support the online training development process
Develop training materials in an eLearning format for technical and non-technical audience
Develop instructor-led training materials
Deliver internal employee training
Deliver customer training classes over the web
Develop and document internal Five9 Business Processes and Procedures
Consult with internal Subject Matter Experts to understand the training requirements and design appropriate eLearning solutions
Associates degree in Instructional Design or equivalent, with at least 2 years of relevant experience in the execution of instructional design and curriculum or course creation and development - all preferably in a technology capacity with an eLearning emphasis.
Experience delivering both classroom-based ILT and virtual training
Must have excellent writing and verbal presentation skills in English
Strong experience in creating CBT modules and upgrading existing eLearning courseware using industry standard tools (e.g. Authoring Tools, Multimedia, and MS Office Suite, Adobe Captivate etc.) and sound instructional design principles and learning theories.
Must possess a “can do” attitude and a strong customer focus mindset. Should have the drive to produce “best in class” projects by working well independently or collaboratively with other team members, a diverse multi-cultural audience, and key business partners of the Five9 community.
Attentive to detail with excellent organization and time management skills, and can perform efficiently with assigned complex tasks with multiple and competing priorities.
Capable of embracing opportunities that are less than fully defined, exhibiting the ability to bring tangibility to ambiguous situations. This requires experience in conducting learning needs analysis and evaluation.
Quick learner in the area of new technology, able to rapidly learn and apply applications and tools to develop and deliver required and appropriate training solutions/programs in an extremely fast paced environment.
Call Center industry experience is highly desired but considerations will be made on a case-by-case basis for the right candidate.
Availability to work a night shift (Pacific Time business hours) is highly desired.
DESIRED: Salesforce.com knowledge or other CRM or Professional Services Administration applications, working knowledge of SaaS, Networking, Internet concepts, and Call Center practices
Samples of previous work will be required.
