The Instructional Designer is part of the Learning & Development team and is responsible for designing, deploying, and maintaining effective learning solutions that enhance the performance of employees and advance the business goals of Everise. This role will work closely with the rest of the Learning & Development.
The Instructional Designer is responsible for the creation of all client customized training documentation for both the Service Performance Optimization deliverables as well as internal training development as needed. The content developer may assist in creating, selecting, delivering and maintaining the training university online content and training courses.
Job Description:
• Review, submit for the approval, and revise written material to meet personal standards and satisfy the needs of the client, publisher, curriculum designer, or project manager
• Make decisions and solving problems by identifying client/learner needs, analyzing information and evaluating results to choose the best solution or training interventions
• Effectively communicate with management, peers, and clients by providing information in written form, e-mail, or in person
• Collaborate with other writers or team members on specific projects
• Efficiently gather information by observing, receiving, and otherwise obtaining information from all relevant sources
• Conduct research to obtain factual information and authentic detail
• Interview personnel (SME – Subject Matter Expert) and review prior documentation and other material to become familiar with product technologies and production methods
• Attend planning meetings both in person and by phone or email and professionally communicate with persons outside the organization and represent the organization to customers, the public, and other external sources
• Provide guidance and expert advice to management
• Confer with the client, curriculum developer, or curriculum designer to discuss development changes or revisions
• Organize, plan, and prioritizing work by developing specific goals and plans
• Organize materials for the project, plans arrangement or outline, and writes a synopsis
• Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology
• Maintain records and files of work and revisions
• Produce Materials and arrange for typing, duplication, and distribution of material when needed
• Assist in laying out material for publication
• Analyze developments in a specific field to determine the need for revisions in previously published materials and development of new material
• Any other duties and responsibilities assigned by the management of the company
Qualifications:
• A minimum 1-3 years of instructional design/instructional technology and delivery experience in an adult learning environment preferably in the call center, customer service or related industry
• Gamification experience
• Undergraduate degree in Education, Instructional Design, English or a related discipline or equivalent professional experience
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods; This includes alternative ways to inform via written, oral, and visual media
• Excellent oral and written communication skills at all levels of the organization
• Demonstrated presentation and facilitation skills
• Proficiency in Microsoft Office applications including PowerPoint and Word and Multimedia authoring tools
• Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
• Ability to speak in front of medium to large sized groups of people
• Schedule Flexibility
• Team Player
• Dependability regarding completion of assignments and attendance
• Analytical skill
• Project management
• Course design and development (instructor-led and web-based)
• Communication skills (visual, oral and written form)
• Planning and analysis
• Demonstrated deep expertise in adult learning principles, instructional design, scenario design, and training facilitation
• Gamification experience
• Fundamental knowledge of training needs analysis, and visual design
• Business and organizational savvy
• Excellent communication and collaboration skills
• Resourceful and results-oriented
• Strong project management skills
• Ability to quickly adjust to changing priorities and requirements, and to remain calm under pressure
• Continuous improvement mindset
• Strong attention to detail
• Positive attitude
• Proficient in Microsoft Office 365 applications (including PowerPoint, SharePoint, Word, Excel)
• Tech savvy, adept at learning new computer applications
Key Performance Indicators:
• Performance increase % rate (based on desired business outcomes)
• Training request completion (time taken from request to execution)
• Satisfaction rate (client and participants)
• Training ROI (based on average reduction in # of training hours)
