Incident Analyst

Incident and change amnagement

Ticketing tasks

Developing and providing SLA's and KPI's

Possesses strong attention to detail, leadership, problem solving and analytical skills
- Bachelor's Degree i n an IT-related, Management, Engineering or Computer Science field
- At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations
- Amenable to work on-site in Alabang
- Open for a Full-time Project-Based employment (Possible for absorption & renewal depending on performance; with good benefits like HMO and Mandatory benefits)
- Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction
- A solid understanding of the ITIL Incident & Change Management process
- Experience and knowledge of change management principles, methodologies and tools
- Willingness to render rotating shifts and should have no preference to schedule
- Possesses strong attention to detail, leadership, problem-solving and analytical skills
- High-level understanding of multiple IT Platforms and Infrastructure, and has good technical management, technical understanding, analyzing information, informing others, problem-solving, coordination, strategic planning and quality management
- Responds adequately to inquiries and complaints
- Managed multiple high-priority initiatives i n a fast-paced, highly technical environment
- Experienced with any ticketing system, but experience in CASD ticketing tool is a plu s
- Able to develop and provide SLA's and KPI's
- ITIL Certification is a plus