Ict Service Desk Analyst

Job Description:
As a member of our skilled ICT Service Desk team, you will deal daily with ICT related questions, requests or incidents via phone, mail or ticketing system (TopDesk). You will manage ICT related (first or second line) issues that occur in our head office, management companies or onboard our vessels. In more detail this entails:
Registering, updating and keeping track of issues in the ticketing system. Solving “easy fix” issues yourself and corresponding with internal business applications and infrastructure teams or third-party partner on more complex issues. Communicating and guiding our employees through problematic situations to solve them as soon as possible. You will monitor and prioritise issues to solve them, together with your colleagues in our business applications and infrastructure teams. You will Image laptops, desktops and iPhones for new starters. You will coordinate ICT lifecycles on board our vessels. Takes initiatives for improving the ICT environment, processes and services. Occasional travel to management companies and/or vessels is required. Minimum Qualifications:
Who are we looking for? Our preferred candidate has: An MBO 4 degree in Information Technology or equivalent; Minimum one-year experience in a similar position; Competencies: customer focus, stress-resistant, problem-solving, team player, accuracy, planning, and organization Experience in an international environment; Excellent verbal and written communication skills in English.