Ict Post-Sales Support Officer

Job Description

As the ICT Post-Sales Support officer, you will be a part of our operations team
- responsible for relationship management, delivery and procurement.
**This role will require you to**:

- Utilise Virtu's sales app (Datto) to manage ETA delays & stock reports.
- Manage existing clients' warranty registration, with the aim of maximising
accounts
- Maintain accurate records of deliveries, return cases and take appropriate action
to close the sales orders
- Organise returns, dead on arrivals and other procurement needs
- Attend trainings/workshops and constantly develop technical/product
knowledge
- Partner with vendors and distributors as required
- Collaborate with internal staff (eg.
Sales & Marketing) to effectively support
customer needs
- Coordinate with local and international courier/freight companies to ensure
customers receive orders on time and within budget
- Maintain accurate third party logistics records and generate reports
- Any other relevant ad hoc tasks to support the wider team
Qualifications And Requirements

**The criteria required to be successful in this role are**:

- Must fit our core values (see below)
- Willing and able to work from early mornings
- Previous experience within the IT reseller industry (minimum of 1 years
experience)
- Previous customer service experience
- Previous experience liaising with courier/freight companies
- Intermediate to Advanced experience with Microsoft 365 Suite (especially Excel),
- Previous IT retail and business operations experience valued
- Previous accounting experience valued
- Strong English language communication skills and negotiation skills
- Quick response, flexible and adaptable
- Excellent attention to details and take pride in getting it right
- A strong team focus with a collaborative attitude
- Ability to work autonomously and handle pressure well
- Take full accountability of their results and be self-driven to succeed
VIRTUE
Act with Integrity, which includes Honesty, Fairness and Decency as foundation of Trust.
Being an overall good person with strong Moral principles.
Doing the right thing and Respecting one another.
IMPACT
We build Positive Relationships through Kindness, Communicate Effectively and work as a Family.
Building a better future together for the Planet, People and Community
AWESOME
Going above and beyond, Striving to add Value and give the best Customer Experience through everything we do.
Our solutions, service, reliability and innovation.
Fast, Flexible, Fun.
VICTOR
Focus on what we Can do to reach goals.
Facing disappointment & failures, Joy from achieving something difficult.
We take pride in our work and take full ownership of our results.
GROWTH
Never done improving, constantly setting new goals.
Learning from our mistakes, being the best version of ourselves.
We listen to understand, Humility gives us freedom from pride or arrogance.
**Job Description**:
As the ICT Post-Sales Support officer, you will be a part of our operations team
- responsible for relationship management, delivery and procurement.
**This role will require you to**:

- Utilise Virtu's sales app (Datto) to manage ETA de