Human Capital Shared Services Senior Analyst for Business Excellence
Human Capital Shared Services Senior Analyst for Business Excellence provides strategic business analysis services to HC business units and serves a pivotal role between TeleTech Enterprise Services (which include such organizations as Human Capital, Legal, and Communications) and IT functional domain engineering groups. This role will be key to understanding the documenting capabilities and design a technological solution needed to address the business challenges. Responsibilities will include a full range of activities from leading small to mid-size projects to assisting other project managers on larger more complex projects related to operational business functions that affect team members and business units at the enterprise level.
The Senior Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial and technological risks. This role will work closely with the Delivery Teams within Human Capital Shared services in identifying opportunities to automate, optimize, and drive continuous process improvements to drive operational efficiency and enhance candidate and employee experience. The focus of this position is to work with minimal supervision alongside business units or stakeholders and IT subject matter experts to capture, validate, and document business and technical requirements and ensure that proper approvals and stakeholder review of all requirement and test documents are conducted before official handoff to the IT Systems or Automation teams for launch and execution.
Key Responsibilities include but not limited to:
Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths, and managing business and stakeholder relationship
Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
Identify, design, create and facilitate process changes and technology and automation solution by conducting business and systems process analysis; focusing on quality improvement and KPI management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; propose the integration of new systems and processes with existing ones, and partnering with internal and external stakeholders to ensure solutions provided meet the long-term business goals and strategies
Drive end-to-end business and technical solutions by coordinating various phases of development cycles.
Support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; monitoring progress and results; recognizing and capitalizing on improvement opportunities; adapting to competing demands, organizational changes, and new responsibilities
Manage stakeholder relationships and expectations by developing a communication process to keep others up-to-date on project results
Provide project-level analysis - producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA or UAT process
Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations
Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts
Identify and facilitate the mitigation of risks and issues throughout the project deployment phase
Meet with project team regularly to review project deliverables and deadlines
Develop and execute test plans
Confirming delivered solutions meet the needs of the business and their expected measurements of success.
Knowledge and Skills Requirements:
Bachelor's Degree
Minimum of 2 years at the managerial level with experience in people management
5+ years' experience in eliciting business and technical requirements from stakeholders and subject matter experts
Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
Strong track record in change management and project management
Strong stakeholder management and ability to build a strong partnership with internal and external clients
Strong verbal and written communications skills, as well as interpersonal skills
Strong attention to detail and a solid analytic skill base.
Strong knowledge of the following Microsoft Office applications: Word, Visio, Project, and Excel
Strong time management and ability to meet time constraints
Preferably have HC shared services network including but not limited to vendor partners, industry leaders, and technology providers
Demonstrated experience in leading technology implementation preferably with Service Now, Kronos, Taleo, and ADP
Preferably with strong knowledge of Oracle Cloud HRMS/Payroll/OAB networks, and applications
Strong background in implementing automation within the shared services environment such as process orchestration, robotics, artificial intelligence, etc.
Preferably has experience and understanding of RPA solutions (UiPath, Automation Anywhere, Blue Prism, Pega Platform, Ayehu, etc.)
Senior Analyst top skills & proficiencies:
Data Analysis
Communication
Technical Understanding
Problem Solving
Leadership
Teamwork
Client Management
Business Operations
Multitask
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
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Primary Location
: PH-National Capital-Quezon City, Metro ManilaJob
: Human Capital / Talent Acquisition
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