Macquarie is looking for a System Administrator to join our HR Information Systems team. In this role, you are responsible for the ongoing support of our Performance Management system.
You will manage the day-to-day operations (such as setup of appraisal forms, bulk upload appraisal rating and manager updates, XML configurations, manage user access, monitor data feed, and generate reports), monitor mailbox and support lines, document processes, and provide ongoing support and data analyses to end users. You will investigate system issues, trace and log these with system provider and Jira system, and review and analyse requests for system changes - providing options and recommendations, and working with technical and business analysts as required. You will manage system upgrades and patches, as well as facilitate supplier governance meetings to track system performance, availability, and resolution of system issues. You will also perform regular user access reviews.
To be successful in this role, you should have relevant system administration experience and technical expertise on SAP SuccessFactors’ Performance Management module. You should be able to diagnose and resolve problems quickly and have high attention to detail/accuracy but with ability to see the bigger picture. You should have strong communications skills (written and verbal) with the ability to communicate complex information to all levels of the organisation. You should be able to manage the expectations of multiple stakeholders and has a high level of influencing / negotiating ability.
You should also be an advanced user of MS Excel, MS Word, and MS PowerPoint. Experience in Macro programming is desirable.