Qualifications
- Good Communication skills
- At least 1 -2 years experience in HR Contact Center
- Knowledge of Human Resource services and systems and automated operating environments preferred.
- Experience working in a HR Outsourcing/PEO environment a plus.
- Can start ASAP!
Essential Duties/ Responsibilities
- Performs independently to resolve general work site employee issues related to payroll, benefits, and basic human resources
- Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
- Handles open cases in CRM system to resolution in the shortest possible timeframe while keeping WSEs regularly informed of status and anticipated resolution timing.
- Strives to deliver first contact resolution to work site employee
- Ensures proper triage, escalation and effective resolution of higher-level issues and challenging interactions through escalation to Subject Matter Authorities.
- Builds and maintains effective business relationships with all departments.
- Interprets Payroll and HR Policies.
- Responsible for meeting and/or exceeding established Key Performance Indicator metrics as defined by management.
- Other projects and responsibilities may be added at the management's discretion.
**Salary**: Php23,000.00 - Php30,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
