JOB DESCRIPTION
• Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
• Resolve problems and issues in a professional manner and engage with customers to identify additional needs
• Ensure that customers are fully satisfied with the service provided and are offered value for money to build client's reputation as a first-choice provider of media services
• Achieve challenging individual, team, and contact center targets
Job Qualifications
• Graduate of any course; college undergraduates with relevant work experience are open to apply
• Must be willing to work on a graveyard shift
• Willing to go back on-site once recalled
