Helpdesk Technician | Ortigas site - Manila - Indeed.com.ph
Find JobsCompany ReviewsFind SalariesEmployers / Post JobCreate your profileSign inwhatjob title, keywords, or companywherecity, province, region, or "POEA" for jobs overseasFind jobsAdvanced Job SearchHelpdesk Technician | Ortigas siteAcquire Asia Pacific Incorporation-ManilaWeâ??re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Help Desk Technician Level 1, your role is vital in keeping our customers happy and contributing to our organizationâ??s growth and success.
As a Help Desk Technician Level 1 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.
Responsibilities:· Support for Windows and MAC desktop and laptop computers
· General access and connectivity issues
· Desktop application issues
· Basic administration of user accounts and groups
· Take ownership of trouble tickets, working and tracking issues to resolution
· Record detailed information into Service Desk ticketing system
· Support for mobile devices such as iPhones, Blackberries, and Android phones
· Occasionally act as a liaison between Partners/Clients and NOC team in India
A bit about you:· 1 to 2 years of experience in a Service or Help Desk Desk/Support Center environment
· Windows operating systems
· Apple operating systems
· Proficient in Active Directory
· Knowledge of network basics
· Email clients (Microsoft Outlook)
· Knowledge of VPN basics
· Excellent communication, written and verbal are vital
· Excellent customer service skills are vital
· IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred
· Customer service, especially with inbound phone contact
· Excellent Planning, Organizing, and Time Management
· Above Average Problem solving skills
Apply at our Ortigas recruitment center:Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
We are open from Monday to Friday, 8am-4pm.
For faster processing, text: CONTI (space) FULL NAME (space) YES or NO (for BPO/IT HELPDESK experience) send to 09065605043
As a Help Desk Technician Level 1 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.Monster PH - 3 days ago - save job - Is there a problem with this job? - original jobApply NowApply On Company Sitesave this job aSave this jobHelpdesk Technician jobs in ManilaJobs at Acquire Asia Pacific Incorporation in ManilaHelpdesk Technician salaries in ManilaCompany InfoFollowGet job updates from Acquire Asia Pacific IncorporationAboutHelp Center© 2019 IndeedCookies, Privacy and TermsLet Employers Find YouUpload Your Resume
