Health Care, Team Leader (Manila)

Our Team
ONE Contact Center Inc.is a U.S. based full service business process outsource (BPO) company with operations in Manila, Philippines. We’ve been in business since the year 2000 and specialize in customer service and support services for our clients. It is our goal to surpass our client’s expectations by attracting, developing and motivating a diverse workforce whose goal is to provide efficient & outstanding service, problem resolution, and cost-effective support services.
TEAM LEADER
Create an inspiring team environment with an open communication culture
Set clear team goals/consistent with meeting team delivery
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflict
Motivate team members to deliver

QUALIFICATIONS:
Graduate of Bachelor/Diploma course
Graduate of Nursing/Healthcare related course, being a Registered Nurse is an advantage
minimum of 24 months of supervisory experience preferably HEALTHCARE/INSURANCE BPO environment
Results driven and people oriented/strategic and tactical in game planning
Strong to excellent communications skills to liaise with other stakeholders and be able close accounts.
Willing to work permanent night shifts but WEEKENDS OFF
Willing to work permanently in ORTIGAS, PASIG CITY

For further inquiries you may also send us a message at these numbers:
09173462*** (Globe)
09089435*** /09296293*** (Smart)

Or visit us at:
33rd floor, Antel Global Building Dona Julia Vargas Avenue Ortigas, Pasig City (the building is next to One Corporate Center which is situated in the corner of Julia Vargas avenue and Meralco Avenue in Pasig City)
(Please bring 1 resume and valid ID for the building pass)