Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.
WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.
Why Join Us?
At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.
Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
• Group Manager – Operations – Manages the daily operations and future growth of the process, including strategies and systems that assist team members to work toward achieving the goals of the project.
• Group Manager – Operations – Manages the day to day workings of his team. He provides guidance and support to his team members to meet daily as well as monthly targets.
• Managing SLAs, staff development and welfare, administrative tasks
Qualifications
• Minimum Academic Qualification (Degree): College Graduate
• Minimum Work Experience (in months/years): Minimum requirement of at least 3 years with relevant experience as an Deputy Manager or Minimum requirement of at least 2 years with relevant experience as a Group Manager
• System working knowledge required: basic internet and web based applications
Additional Information
Key Competencies:
• Delivery Excellence: Understand and follow all operations and procedure related activities and tasks in order to deliver as per SLAs
• Analytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analyzing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies
• Process Knowledge: Understanding of the business process and the ability to identify process gaps
• People Management: Ability to interact and build good relationship with client and team members. Creating brainstorming activity to create innovative ideas resulting value addition. Constructive delegation and feedback for directive support.
• Leading and Engaging People: The ability to work effectively in a diverse multi-cultural environment – upwards, with reports and collaboratively across work stream – in order to engage and lead people and teams to deliver results
• Client Centric Execution: Ability to deliver exactly what was promised to the client based on an absolutely clear understanding of client needs . Demonstrating fierce determination, ownership and intrinsic motivation to meet organization goals outcomes despite complexities and ambiguity
