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Global Hr Services Advisory And Service Desk Associate (Night Shift)

Global Hr Services Advisory And Service Desk Associate (Night Shift)
Company:

Db Schenker



Job Function:

Education

Details of the offer

TaguigAt DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsibilities
Act as the first point of contact to employees & line managers across Schenker’s business in the Americas, working to resolve general employee queries where the HR portal-based employee or manager self-services cannot provide an answer.
Assess cases assigned to the HR Advisory, reprioritize if necessary, resolve and close the case documenting the solution in the Case Management Tool (ServiceNoW) and ensure its communication to the requesting employee or manager. When contacted via phone, log the case in the Case Management Tool (ServiceNow), documenting the customer requirements and prioritizing the case
Escalate, when necessary, more complex enquiries or issues to members of the HR Service Delivery, Local HR, Centers of Expertise (CoEs) or HR Business Partners and track resolution and ensure the response to the HR service requesting employee or manager.
If the service requested by an employee or manager is not in scope of HR services, provide guidance to the customer as to how and where the query can be resolved (i.e. ISE Remedy, etc.)
Review the HR cases assigned to the HR Advisory, understand the customer needs and request additional information through the Case Management Tool from e.g. HR Service Delivery Specialists, CoEs, or local HR and HR Business Partners if necessary
Always try to solve cases on one go, avoiding unnecessary escalation steps
Escalate / refer unresolved cases to HR Service Delivery or Local HR
Support the development and maintenance of an HR knowledge database (HR processes, policies, enquiry symptoms and solutions) to ensure efficient query resolution and facilitate knowledge transfer.
Work in conjunction with other HR Advisory or GBS team members to identify, define and address GBS HR services improvements (e.g. to improve productivity, efficiency and quality of the HR Advisory services).Qualifications
EDUCATION
Bachelor’s Degree of any 4-year course
EXPERIENCE
HR experience desirable
Experience in handling core HR systems (TalentSoft, SAP HR, or other), SharePoint & case management tools (ServiceNow or other) desirable
SKILLS/KNOWLEDGE
Basic Microsoft Office knowledge required (Word, Outlook, Excel, and PowerPoint) HR experience desirable
Ability of self-reliant, conceptual and accurate working
Ability of analytical and structured thinking
Strong communication skills and team-minded
Ability to work under high pressure and to set reasonable priorities
Capability to analyse and structure complex issues
Fluent in English required and at least one other Asian language (Philippine Bahasa, Malaysian Bahasa, Mandarin, or Hindi) beneficial
Further languages (e.g. French or Spanish) are beneficial
BUSINESS UNDERSTANDING
Global Business Services (GBS) of Schenker Philippines Inc. is searching on short notice for an HR Advisory Specialist (f/m) to enhance their GBS HR Advisory call center serving Schenker’s business in the Americas regions.
Cultural adaptability
Strong and strategic business understanding and an excellent ability to understand and manage complex situations in a fast paced environment


Source: Jobs4It

Job Function:

Requirements

Global Hr Services Advisory And Service Desk Associate (Night Shift)
Company:

Db Schenker



Job Function:

Education

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