Your Role: Cash application includes responsibilities and operational management of all incoming payments, applications, accounting and reconciliations.
The scope consists of:
Matching incoming 3rd party payments
Account maintenance for customer accounts
Follow up on unapplied cash with Customer Service.
Ensuring Internal controls are executed
Audit of cash application processes
Key responsibilities:
Lead Team (Manila) and drive standardization and harmonization globally.
Ensure that all critical day to-day, month end activities and reporting deadlines of the department are completed timely.
Cultivate customer centric team behavior and deliver outstanding customer service.
Drive best in class processes through identification of process improvement initiatives.
Develop highly skilled and cross trained team with formal back up process.
Deliver on all KPIs with major focus on compliance and controls.
Promote structured employee development programs and team building initiatives.
Foster strong partnership with customers based on quality, compliance and trust.
Develop strong relationships with customers, Customer Service, and other internal departments.
Ensure internal controls and audit requests are executed on time in best quality
Drive all aspects of the department both in process and people management.
Support all related ERP change requests & manage key user activities as needed
Drive strategic workforce planning – including language skills.
Develop performance delivery mindset within the organization – integrating KPIs in daily work.
Strategic ImpactThe leadership and professionalism of this position is fundamental to the success of the organization. The individual must exhibit outstanding leadership skills, extreme customer focus and ability to drive team to outstanding results and superior customer service. The individual must have a positive attitude, be a true partner to stakeholders, and will be responsible to manage a team working in all shifts.
This position is responsible for identification of significant process improvement opportunities to drive benefits to the customers. Special projects will be assigned based on company need and are usually created to support unforeseen company initiatives, migration waves, and ERP roll outs.
Scope of People Responsibility:
As a trainer and mentor, the ideal candidate should be able to instill positive and productive attitudes in less experienced employees. Critical to success is the ability to diffuse employee issues, react and resolve in the most optimal fashion. The individual must possess the ability to discuss matters professionally and factually with employees and have respectful, cooperative and fair interactions at all times. As a manager the person must challenge the team by setting stretch targets in order to drive performance and motivate others to become change agents who promote the implementation of changes.
Who You Are:
Job specific Competencies & Skills:
Senior leadership presence.
Process improvement focused.
Excellent level of knowledge of Excel spreadsheets.
Strong written and verbal communications skills and experience.
Strong trouble shooting skills with the ability to resolve operational and systemic problems.
Willingness to assist and teach others.
Willingness to take on additional responsibility as company grows.
Strong leadership skills.
Willing to work in all shifts
Ability to solve extremely complex problems in an efficient manner.
Ability to detect problems for other employees and educate those employees on best practices in dealing with the problems.
This position will require functional knowledge that includes:
Deep knowledge in cash application
SAP experience, especially FI/CO is mandatory.
Dispute resolution skills.
Conflict management skills.
Negotiation skills.
Ability to utilize desktop tools (Word, Excel,) effectively.
Understanding of the impact and implications transaction processing has on other reporting functionality within the organization.
Proven management skills.
Job Requisition ID: 210761
Location: National Capital - all
Career Level: E - Professional (10+ years)
Working time model: full-time
Careers during Covid-19Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.
US DisclosureThe Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
North America DisclosureThe Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.
