Global Accounts Receivable (Cash Application)

**The Role**

As a Cash Applications Analyst you will be responsible for overseeing Willis Towers Watson's AR

also perform more complex processing for specific receivables transactions (e.g.
products,

commissions).
Performance Objectives:
Excellence
- Process receipt of payments on client accounts
- Research and resolve unapplied/unidentified/under/over payments
- Perform A/R account reconciliations and close coordination
- Process refunds / credits & debit notes
- Perform A/R reporting where required
- Handle customer inquiries as required
- Successfully handle most non-routine issues, and escalate to Supervisor issues that cannot be

resolved
- Ensure all work is performed in accordance with targets
- Plan and organize work so that Service Level Agreement objectives are realized
- Contribute ideas and actions towards the continuous improvement of processes within area of

influence

control standards

People
- Interface with other GFS teams to ensure compliance with cross-team responsibilities
- Make strong contributions to the productivity of the team.
- Work effectively within the team dynamic
- Recognize and communicate potential issues to Supervisor as appropriate; suggest viable

solutions for improvement

**The Requirements**
- 2+ years experience working in Accounts Receivable
- Oracle (or other ERP platform) Accounts Receivable
- Experience in a shared services/internal service delivery role desirable
- Professional Services (e.g.
consulting, auditing, project-based) industry experience
- Understanding of accounting processes
- Being adaptable to learn new processes, concepts, and skills
- Good data entry skills
- Ability to pay attention to detail
- Ability to resolve exceptions and disputes
- Ability to work well under pressure and meet deadlines
- Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
- Ability to multi-task - Ability to work in a team as well as independently
- Ability to be flexible with position duties and scope of work
- Strong knowledge of MS Excel
- Proficiency in MS Word, Access, and Powerpoint
- Associates degree in Accounting, Finance or related field

**_WTW is an Equal Opportunity Employer_