German Email Support

Open Access Marketing has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for Clients around the world from its Makati, Philippine operations centers. Our Vision is to create an organization that serves the best companies in the world in an environment that is great place to work for our employees.
Job Description:

The Campaign is a platform where users can ask any question and get answers from real people with first-hand experience. You will use your skill as a content-editor to maintain high content quality standards by making sure that user-generated content is clear, succinct, and engaging for millions of users daily.

Responsibilities:

* Provide email support to new and experienced users. Previous experience handling tickets through Zendesk is a plus
* Respond to user-generated tickets in a timely manner. You’ll be handling tickets from users who may be experiencing issues with their account or want to know more about our product
* Relaying major advertiser or user service issues to the Product Operations team.
* Must adhere to service level agreements established by Quora