General Operation Assistant

The duties of operations assistants can vary widely depending on the industry in which they work. However, most operations assistants hold the same core responsibilities.Provide Job-Specific Operations Support The main duty of operations assistants is to provide job-specific support for the company for which they work, as needed. For example, business operations assistants may help coordinate and execute business strategies, while event operations assistants may help plan company events.General Office Administration Operations assistants also provide general office administrative support, such as answering external phone calls and scheduling meetings between different teams. They may also file and organize company paperwork.Customer Service These assistants may provide customer or client service, as needed. This includes answering phone calls from the general support line or greeting clients and visitors as they enter the office.Maintain Logs of Office Activity Operations assistants also need to know everything going on in the office, and they keep track of the office’s activity via comprehensive logs. They may also be responsible for reporting on the contents of the logs if a situation arises that requires that information.Coordinate with Upper Management These professionals work closely with upper management to coordinate strategies and manage employee efficiency. Since the operations assistant has a good view of overall company activity, they can easily relay information to upper management.· Graduate of any course.· Operations assistants are also highly organized and enjoy learning how things work as they pertain to a company as a whole· Administrative Experience – Operations assistants should have previous administrative experience and feel comfortable answering phone calls or performing general clerical duties· Commercial Awareness – Operations assistants often need to have industry-specific knowledge in order to understand how to best support the company’s operational strategy· Project Management Experience – Successful operations assistants have a good grasp of the concepts behind project management, so they can better support operations managers· Communication Skills – They often communicate with a variety of different teams and departments and need to communicate effectively, no matter the audienceOrganizational Skills – Operations assistants should be more organized than anyone else on the team so that they can identify areas where processes and operations can improve.