Position: GDS MST-Batch Reporting & Data Analyst Lead (Assistant Director)
Job Description
Program Mercury is a large multi year enterprise wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business Program Mercury is a key enabler of EY s Vision 2020 directly supporting the efforts of a number of transformation initiatives across the Firm by streamlining the application portfolio reducing operating costs and providing a platform to deliver services more efficiently Program Mercury is currently in preparation of delivery of several deployments globally
The opportunity As an organization jointly owned by the business and IT the Mercury Support Technology is a centralized and global organization which will provide operational support for the delivered Mercury solution and manage and support the Mercury user community The MST will play an integral role in governance of the Mercury solution and the global template from both a business and IT perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support Vision 2020
Your key responsibilities The MST Batch Reporting Data Analyst will be the primary point of contact in their time zone and support from Batch Operations for SAP across all weekends month end and year end closes Your role will be the preparation communication support and coordination to ensure we are tracking to task and understanding and communicating any business impacts if there are any issues or delays across weekend processing The primarily role is to be available throughout the weekend as the secondary point of contact for the MST Batch Operations Team It is expected of you to respond quickly and knowledgeably to batch processing related support reporting and schedule requests in production secondary in lower environments e g QA You will be working with the MST Batch Reporting Data Analysts and teams across EY Tech and Workload Automation to monitor system alerts interfaces and batch jobs and helping to resolve incidents in production and lower environments where appropriate Part of the role will include working with our automation team and being experienced at using the Control M tool to analyse and schedule jobs We will also look for your expertise in providing trend analysis on job performance and runtimes data analysis and produce end to end daily batch production report summary for each pass across the weekend
Skills and attributes for success
Adopting a logical and organized approach to problem resolution
Ability to clearly articulate both problems and proposed solutions
Proactive approach to identifying issues and presenting solutions and options
Analysing batch within SAP production and non production environments and analysing control M data batch requirements and design
Ensuring the batch runbook is maintained and managed correctly
Assist in the completion of a robust runbook that optimizes support needs across various teams
Working and teaming effectively with IT Services groups and other management personnel including on a global virtual basis
To qualify for the role you must have
Bachelor s Degree in Computer Science or relative proven experience with Batch reporting
Minimum of 8 years of solid experience in batch reporting
With at least minimum of 5 years working for specifically for SAP batch
Proven track record in client or stakeholder management
Excellent interpersonal communication and organizational skills must be able to communicate fluently in English both verbally and in writing
Experience working with SAP Control M Change Management ChaRM Solution Manager and ServiceNow or other workload automation tools
Experience in reporting management and review of batch processing and various technical activities for SAP
Experience in managing of processing of data reporting that is happening for the system
Ability to facilitate design and requirement gathering discussions for batch scheduling
Very good understanding of the customer strategy services and business processes where it applies to batch processing
looking for someone with batch management
Experience in Splunk tool for dash board analysis
Provide quality metrics and reporting to promote compliance
Experience in defining Process Models Process Flows Escalation Paths Review Analytics and RACI development
Complete Impact Assessments and have the ability to identify and manage Risks Issues
Experience with working with incident and problem team to resolve issues
Experience with dealing with Operations and Service Support teams
Experience across packaged and bespoke systems and infrastructure ideally on an international basis
Experience of Service management techniques gained through IT program project delivery and in an IT support environment Ideally you ll also have
Experience handling people
Ability to navigate through various OS systems and execute scripts Windows Unix and Linux Oracle SQLPlus
IT background with experience across the SAP development life cycle with experience in different project phases
Understanding of business processes and finance workflow is preferable
Experience in PowerBI
Experience in ServiceNow or worked with any ticketing tool
Knowledge with Windows Unix and Linux Oracle SQLPlus
Experience working within 3rd party vendors or being the vendor
SAP certification
Project management certification
What we look for We are looking for a self starter independent thinker curious and creative person with ambition and passion We are looking for a high performer who can Builds successful partnership and persuades and influences internal and external stakeholders across diverse disciplines to promote engagement with the program and get stakeholder buy in
What working at EY offers
Support coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that s right for yo
About EY As a global leader in assurance tax transaction and advisory services we re using the finance products expertise and systems we ve developed to build a better working world That starts with a culture that believes in giving you the training opportunities and creative freedom to make things better Whenever you join however long you stay the exceptional EY experience lasts a lifetime And with a commitment to hiring and developing the most passionate people we ll make our ambition to be the best employer by 2020 a reality
If you can confidently demonstrate that you meet the criteria above please contact us as soon as possible Make your mark Apply now