Ericsson Philippines
Location: Bonifacio Global City, Taguig City, Philippines
Work rights: Local Employment Contract
Travel requirement: None
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark.
When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology.
This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.
Are you in?
**Our Exciting Opportunity**:
We are now looking for an FSO Service Delivery Manager, are you interested?
In this role, you will ensure project team/customer value and happiness through an efficient service delivery.
As an SDM (Service Delivery Manager), you will support service project installation services with E/// Global Standards directly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
You will have a role in the line organization (the operational organization), with the purpose to lead their area of responsibility aligned with the instructions.
You will collaborate to ensure that work is executed within the scope of OHS requirements.
All activities in the Ericsson group are performed under the responsibility of one or more Line Managers.
Line Managers act per the Ericsson Leadership Framework and promote Ericsson's values, ethics and culture of the organization to ensure excellent performance.
**You will**:
- Ensure PO issuance to ARP suppliers
- In charge of team allocation among projects demands
- Ensure service delivery execution
- Be responsible for driving and supporting FSO Teams working on the ground
- Build a productive work environment for individuals and own organization
- Drive performance management (process)
- Ensure meeting minimum team's KPI commitment
- Ensure meeting installation standards on all teams
- Review and approve claims
- Monitor daily Log in Log out of team
- Ensure safety and trainings of each resource
- Responsible of FSO Organization tools and assets
- Drive and update competence management
- Conduct Resource management
- Look after unit finance within your group.
- Monitor FSO team daily activities
- Ensure Utilization of all teams efficiently
- Assist all FSO organization issues
- Full knowledge on teams' pre-requisite and requirements during activity
- Knowledgeable on responsibility matrix
- Submit weekly progress reports to project
**To be successful in the role you must have**:
- Education: M.SC, MBA or equivalent through experience
- Min years of experience: 5 years minimum on project management
- Domain experience: Network Rollout Organization, BSS
- Deep understanding of Service Delivery process, models, and strategy
- Knowledge of the CPM role process
- Excellent Social and communication skills
- Financial acumen and skills
- Formulating strategies and concepts
- Adhering to principles and values
- Leading, supervising, and responding to change in a high pace environment.
- Full hands-on on all teams' management
**What´s in it for you?
**
Here at Ericsson, our culture is built on over a century of courageous decisions.
With us, you will no longer be dreaming of what the future holds - you will be redefining it.
You won't develop for the status quo but will build what replaces it.
Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.
Welcome to an inclusive, global company where your opportunity to make an impact is endless.
**What happens once you apply?
**
**What's in it for you?
**
Here at Ericsson, our culture is built on over a century of courageous decisions With us, you will no longer be dreaming of what the future holds you will be redefining it You won't develop for the status quo but will build what replaces it Joining us is a way to move your career in any direction you want with hundreds of career opportunities in locations all over the world, in a place where co creation and collaboration are embedded into the walls You will find yourself in a speak up environment where empathy and humanness serve as cornerstones for how we work, and where work life balance is a priority Welcome to an inclusive, global company where your opportunity to make an impact is endless.
"**We are proud to announce at Ericsson Philippines has been name #8 in the country and**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021.
**Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute fo