French Learning Specialist Work From Home

About the role:

- Engage learners through motivational techniques
- Develop positive relations while managing your groups of learners
- Monitor learner engagement to help optimize their learning and achieve study goals
- Develop and maintain expertise around the company's products/services
- Champion end user-driven feedback to improve the process, provide visibility over the program and escalate according to procedure
- Maintaining visibility on actions taken for cross-functional reporting.
Keep track of all interactions and report on the same (manually as a first stage)
- Strong collaboration with the technical support team to share and address account-level issues and follow up of incidence resolution
- Collaboration with the product team to share and escalate improvement requests
- Collaboration with customer success management team to confirm goals, proactively report issues affecting account, help with the program management process, escalate and share any "red flags" to be addressed, or success stories
- Conduct all interactions in a manner that presents the company in a positive light
- Actively participating in job-related trainings
- Assist in the translation of program documents in different languages as required
- Other duties as assigned

Position requirements:

- 2 to 3 years of experience in customer support, preferably in the training field (language learning and/or general training field)
- Fluent in English and French
- Excellent communication skills (verbal and writing) and a talent for motivating (reluctant) learners
- Strong organizational skills with demonstrated administrative professionalism and responsiveness
- Strong computer skills
- Excellent Management of Excel, Word Power Point and Outlook
- Must have excellent soft skills and a "can-do" attitude
- Warmth and positivity
- Passionate about helping people
- Respectful, well mannered, and tactful
- A good listener, Ability to remain calm under pressure
- Must be able to handle complaints and difficult situations
- Availability and Flexibility
- Responsible and Accountable
- Adaptable to a changing (growing) environment

**Job Types**: Full-time, Permanent

**Salary**: Up to Php90,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Paid training
- Work from home

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Application Question(s):

- Can you speak, read, and write fluently in French languange?
- Do you have any work experience in customer service in language learning or general training field?