French Bilingual Technical Support Representative (Wfh Until Jan 2021)

RING CENTRALis now hiring forFrenchTechnical Support Representatives

TECHNICAL SUPPORT:

• Apply knowledge of the company's services, VOIP technology and networking hardware and software. Provide technical support to customers. Understand network architecture required to support VoIP services. Recommend network hardware, software and design elements. Answer technical questions, solve technical problems and suggest appropriate workarounds. Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
• Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
• Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
• Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
REQUIREMENTS:

• 2 years of collegiate education is required
• At least 1 year of working experience in Technical Support is required for this position
• Above Average English & French communication skills
• Basic Knowledge on VOIP, networking, routers and modems
• Strong customer service orientation
• Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus
• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
• Networking, IT or telecommunications certification is a plus
• Applicants must be amenable to working nightshifts