51615BR
Fraud & Claims Ops Specialist 4
Operations
Manila
Philippines
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
Typically related to matters with very significant organizational impact and/or highly sensitive context, researches, analyzes the decisions of actions taken
or loan documentation, files, or on-line transactions
through a review of individual or aggregate transactions, assessing compliance with contractual term/conditions
, insurer guidelines, investor requirements and/or government regulations
Responsible for comprehensive and the highest degree of accurate reviews including report preparation, analysis and trending/insights of findings (including identification of fraud concerns) and proposes recommendations for changes that will likely have a fundamental impact on future loan quality and processing
Determines appropriate course of remedial action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, enacting responses, and processing complex and/or corrective transactions on-line (including monetary and non-monetary actions)
Consults regarding difficult, complex transactions. Has latitude to determine contact and escalation levels; refers recommendations exceeding authority levels and/or items unable to meet resolution to senior management for review
Identifies process gaps and provides actionable proposals to close gaps
Performs team leadership and provides work direction
Acts as a mentor to lower level team members and may assist with their development
Market Skills and Certifications
Completed 2nd year in College (Bachelor's Degree) or finished a 2 or 3 year Associate Degree course
3+ years of experience handling fraud (preferred) financial program or customer service
Strong organizational, written and verbal communication, problem solving and interpersonal skills with all types of customers
Amenable to work on shifting schedules
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Region
APAC
Location
Metro Manila
