For Pooling: Customer Service Specialist 1

For Pooling: Customer Service Specialist 1


For Pooling: Customer Service Specialist 1

Details of the offer

FOR POOLING: Customer Service Specialist 1 - 005RKA • Track and work with Customer Orders within Business System and react as necessary

• Responsible for Order management, Order Entry and Expedites

• Provides customer inbound, outbound phone support and marketing initiatives through phone and email

• Follows team’s defined process and procedures and company policies

• Ensures that required information is logged into central information system pertaining to customer information and request

• Provides accurate solution/assistance to customers on a timely manner

• Ensures completeness of required parameters for order entry.

• Reply to customers asking for their order status and expedite

• Regularly updates self on product and process developments

• Escalate out of his boundary issues to team lead

• Provide and generate individual and team reports

• Reports to team leader and to manager of the things possible areas for improvement

• Ensures that orders are entered accurately

• Clarify or verify order details to customers or field sales engineers

• Follows the order entry process set

• Anticipates and foresees order entry requirements of customers based on purchase order details

• Adheres to Service Level Agreement set by the department, if not exceeds

• Provide complete submittal proposal to customer

• Ensures that correct drawings will be provided to the customer

• Coordinate closely with Field Sales Engineers regarding order or job updates

• Monitor orders entered in the system

• Coordinate with the planner to make sure the order is scheduled based on the requested ship date

• Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request

• Submits reports like quote logs, expedite report, and 3A holds etc as per District office request

• Other duties and responsibilities that may be assigned from time to time


Job Related Experience:
• Order Entry exposure
• BPO work experience
• Customer Service, Order Management

Specific Knowledge/Ability:
• Minimum of 1 year work experience with at least 6 months related experience in a customer service environment.
• Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities.
• Close attention to detail, follow-up, extreme sense of urgency and perseverance.
• Knowledge of computer systems and experience in data entry
• Excellent written and oral communication capabilities using US English
• Has great knowledge of the Order Management and Expedites System.
• Willing to work in BGC Taguig

Primary Location
: PH-00-Taguig

: Full-time
Unposting Date
: Ongoing


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