We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Solutions Officer, isresponsible for managing and pre-qualifying all new leads received through business' partners and marketing channels.
Reporting to the NBST Supervisor, this role will see you skilfully mitigating arrears and losses through a proactive approach we support business' overall strategy and growth.
As a Customer Solutions Officer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
A SNAPSHOT OF YOUR ROLE
Your day could see you:
Managing a portfolio of delinquent accounts to minimise losses and maximise recovery
High volume outbound collections calls
Inbound collections calls
Negotiating with overdue customers and taking suitable arrangements to clear the overdue amounts
Some written customer communication (email and SMS)
Escalating matters to the team leader for approval
Liaising with vendors and business partners to ensure productive relationships
Execution of legal strategy to maximise recovery on bad debt
Supporting and driving change through a commitment to continuous improvement
A BIT ABOUT YOU
Minimum one year experience within a collections environment
Excellent communication and negotiation skills
Self-starter who proactively identifies and looks to solve problems
Ability to work well within a team
Good problem solving skills
Ability to work effectively in a fast-paced start-up environment
Must be keen to details
Strong business acumen skills and ability to understand how a business owner thinks
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Ambition: Voice and measure your goals.
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Judgement: Make wise judgement calls, putting the team and business at heart.
Leadership: Continuous improvement starts with independent action.
Leverage: Do more with less, master the art of leverage.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.
For faster processing, text: BGCPros(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043
Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.