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Job Description
General Accountability:
The IFS department is responsible for the financial reporting systems and processes that support total company reporting. This position helps to ensure that the Company’s general ledger and financial reporting tools are reliable, accessible and stable, that structures appropriately reflect business requirements, and that controls are in place to support the end-to-end process for all IFS applications.
The incumbent will be part of the Financial / Treasury Processes team working on projects involving new or existing applications and processes, providing steady state support, as well as assisting on on-going operations. It will be their responsibility to provide leadership and support to the IFS infrastructure users, spread across the multiple jurisdictions in which Manulife Financial carries on business.
Responsibilities:
Workforce Management - Their primary role is the management of the teams’ day to day operations. Delivering excellent customer service by highlighting client centricity. The role includes effective task delegation to team members in conjunction with the implementation of effective tasks monitoring process and regular business review reporting. Leader is also responsible for maintaining an effective communication process with Toronto counterpart for cohesiveness. As a leader, they should ensure that the Business Support team meets the Service Level Agreement and conforms to MBPS and Business Unit compliance standards all the time.
Career Management - This role is responsible for the professional growth and development of staff which includes performance management, feedback sessions, coaching, one to one meetings and regular employee reviews. Leader should identify training and development needs of the team and propose realistic solutions and carry out corrective actions, as necessary.
Stakeholder Management - As a business support, the incumbent will be expected to interact professionally with clients and business areas to provide a high quality of service; and effectively communicate with all levels of management to provide reports of project status and make them aware of critical issues requiring their attention.
Risk and Control - Responsible for ensuring a controlled, reliable, accessible and stable financial reporting environment. Their primary responsibility is to ensure system solutions and related processes support overall company objectives and ensure the integrity and quality of financial data.
Project Management - Lead testing by preparing required test plans/matrices and executing functional and system integration testing of the application. Manages small to medium initiatives (as required) according to the established project management methodologies. Creates and maintains thorough and accurate project documentation (including functional and technical design specifications) according to the project management methodologies.
If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of June 30, 2020, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $30.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
